Cancelation Policy

Cancellation Policy

At tour-me, we understand that travel plans can change. Our goal is to be as flexible as possible while ensuring our high-quality service.

1. Free Cancellation

• You can cancel your booking up to 24 hours before your scheduled transfer or luggage drop-off for a full refund.
• No questions asked. Just send us a message on WhatsApp or an email.

2. Late Cancellations & No-Shows

• Cancellations made less than 24 hours before the scheduled service are subject to a 100% cancellation fee.
• In case of a “No-Show” (if the driver is at the meeting point and you don’t appear within 60 minutes for airports/ports), the full amount will be charged.
• Refund Process & Bank Fees
• Refund Method: All refunds are processed via bank transfer. Since payments may be made via cards or external systems outside our control, you must provide your full bank details (Full Name of the Account Holder, IBAN, SWIFT/BIC code, and Bank Name) along with your cancellation request.
• Transaction Costs: Please note that any bank commissions, currency conversion fees, or international transfer charges from your bank are the sole responsibility of the recipient. The amount refunded will be the net amount after our local bank fees.
• Processing Time: Once we receive your bank details, refunds are typically processed within 3-5 business days.

3. Flight or Ferry Delays

• Don’t worry about delays! We monitor flight and ferry arrivals in real-time.
• If your flight or boat is delayed, your reservation remains valid, and your driver will be there at the new arrival time at no extra cost.

4. Force Majeure (Strikes, Weather, etc.)

• If your trip is cancelled by the airline or ferry company due to strikes or extreme weather, please contact us immediately. We will work with you to reschedule or provide a full refund.

5. How to Cancel

To cancel or modify your booking, please contact us via:

• WhatsApp: [Το κινητό σου]
• Email: [Το email σου]